Cancellation policy

Packages (including The Elysium Ritual) and bookings for three or more guests need 48 hours' notice to cancel or reschedule without a fee.

Moving your appointment is treated the same as cancelling it. With enough notice, you can reschedule as often as you need at no cost. Within the notice period, we'll do our best to find a new time — if we can rebook your slot, we'll waive the fee.

If you arrive late, we'll still look after you, but your treatment may need to finish on time so the next guest isn't kept waiting. The full treatment price applies. Arriving more than 20 minutes late may be treated as a no-show.

• Gift card bookings — late cancellation or no-show fees are deducted from the gift card balance.
• Membership treatments — a late cancellation or no-show uses that month's included treatment.

Please don't come in if you're unwell — it's better for you, our therapists and other guests. Let us know as soon as you can. We understand that life happens, and we'll consider waiving fees for genuine illness or emergencies.

Occasionally we may need to reschedule, for example if a therapist is unwell. We'll contact you as early as possible to offer a new time or a full refund of anything you've paid.

• Call us on (02) 5550 4821 during opening hours.
• Email hello@elysiumdayspa.com.au — notice is counted from when we receive your email.
• Use the link in your booking confirmation email.